F.A.S.T.:  Time to Call 911

A 911 operator may ask a few questions to dispatch the right emergency responders as quickly as possible. When you suspect a stroke, let the operator know:

• The address or the location if you’re in a public place such as a park.
• That you suspect a stroke and what symptom(s) you’re observing. Until the operator asks for more details, try to keep it to short, essential information.
• When the person started experiencing stroke symptoms.

This could sound like: “I think my mom is having a stroke. She seems to be having trouble talking and the left side of her face just started drooping two minutes ago. We’re at 123 Main Street in Anytown.”

The operator may also ask for the person’s name, age and description — and may ask if the person is conscious or breathing.

As the caller, you also may be asked for information about yourself, such as your name and phone number.

If you’re concerned about calling 911 as a bystander, you can stay anonymous. You don’t have to provide your name, telephone number or other identifying information.

If you’re concerned about calling 911 because you don’t speak English, dial 911 and simply say: “Stroke. Spanish interpreter.” Or ask for whatever language you feel most comfortable speaking. Most EMS dispatch centers use a language line that helps them respond to calls in Spanish and other languages.

You can’t afford NOT to call 911. A stroke can cause death or lead to permanent disability if not treated quickly.

The Emergency Medical Treatment and Labor Act is a federal law that requires anyone being treated in a hospital emergency department with an emergency condition to be stabilized and treated, regardless of insurance status or ability to pay.

The federal Affordable Care Act generally requires most health plans to cover emergency services. Any health plan providing benefits for emergency services must cover them regardless of whether the health care professional or hospital is an in-network provider. Also, the plan can’t impose a copayment or coinsurance on out-of-network emergency services that’s greater than the in-network cost.